Shipping policy

1. Processing & DeliveryOrders are typically processed within 3 to 5 business days, sometimes longer during sales or holidays. Delivery times are separate from processing times and may vary due to location, carrier delays, weather, or other factors outside of our control.

2. International OrdersShipping times vary by destination. Duties, taxes, and customs fees may be required at the time of delivery and are the customer's responsibility. If a package is refused or customs fees go unpaid, the original shipping fee, return shipping fee, and a $10 restocking fee will be deducted from your refund. 

3. Expedited ShippingOrders placed with expedited shipping are packaged and handed off to the carrier within 24 hours, not including weekends and holidays. Expedited shipping strictly refers to how quickly our team gets your order moving with the shipping carrier. It does not guarantee a delivery date, and transit times may vary.

4. TrackingOnce your order ships, a shipping confirmation with your tracking number will be sent to the email you provided at checkout. If your order’s processing time has passed and you haven’t received one, please check your spam or promotions folder before reaching out.

5. Pre-OrdersItems listed as pre-order require a special timeline and may take up to 8 weeks to ship. Please check the description of the specific product you're ordering for the exact timeline. By purchasing a pre-order item, you acknowledge and agree to that timeline, which overrides the standard processing window. If your order includes a pre-order item, the entire order will ship together once that item is ready.

6. Address & Order ChangesOrders that have already been processed cannot be modified or canceled. To change your shipping address, you must contact us before you receive your shipping confirmation email. Orders returned to us for an incorrect address or failed delivery may be reshipped at the customer's expense.

7. Lost & Stolen PackagesWe are not responsible for packages that are lost or stolen after they've been handed off to the shipping carrier. If your tracking shows delivered and you can't find your order, we suggest checking your mailbox and any other entryways to your home, asking any roommates or family members, and checking with your neighbors to see if it was misdelivered.